Effective Date: 1 Jan 2025
At Desamara LLC, we are committed to delivering high-quality IT and digital marketing services. Due to the nature of our services—many of which are custom-built, digital, and project-based—we operate under a specific return and refund policy outlined below.
1. No Refund Policy for Completed Services
Once a service has been rendered and delivered (such as a completed marketing campaign, website development, SEO services, or IT consultation), it is non-refundable. We ensure client approval at key milestones during projects to minimize dissatisfaction.
2. Deposits and Upfront Payments
For most projects, a non-refundable deposit is required to begin work. This secures your spot in our development or marketing schedule and covers time spent on planning and resource allocation.
- Deposits are non-refundable unless Desamara LLC is unable to deliver the service.
- Full or partial prepayments for services are refundable only if work has not yet begun.
3. Subscription-Based Services
If you are subscribed to a recurring service (e.g., monthly SEO, PPC, hosting, or maintenance):
- You may cancel your subscription at any time by providing written notice at least 14 days before the next billing cycle.
- No partial refunds are issued for unused time within a billing cycle after work has commenced.
- If service was not rendered in a billing cycle due to our fault, you may request a full refund for that period.
4. Service Cancellation by Client
If a client chooses to cancel a project before completion:
- Any hours or deliverables completed up to that point will be billed and deducted from the payment or deposit made.
- Remaining balance (if any) may be refunded at our discretion based on the stage of the project.
5. Service Cancellation by Desamara LLC
We reserve the right to cancel a project if:
- The client is non-responsive for more than 30 days
- Terms of service are violated
- Communication becomes abusive or unethical
In such cases, a partial refund may be issued for work not yet performed.
6. Digital Products (If Applicable)
If we provide digital downloads, templates, or software products:
- These are non-refundable once accessed or downloaded unless proven to be defective or inaccessible.
- Issues must be reported within 7 days of purchase for eligibility for correction or replacement.
7. Dispute Resolution
If you are unsatisfied with the service provided, we encourage you to contact us at support@desamaratech.us. We will make every reasonable effort to resolve your concerns professionally and promptly.
8. Contact Us
For questions about our return and refund policy, contact:
Desamara LLC
30N Gould St, Sheridan, WY 82801
Email: support@desamaratech.us
Phone: +1 (307) 429-0040
Website: https://desamaratech.us